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Booking & Lead Capture

How customers book with you

The end-to-end flow your customers see, plus where they can drop off.

The flow

  1. Customer lands on /w/<your-slug> (or your custom domain).
  2. They see your branded page with services, hours, and reviews.
  3. They pick a time slot or fill out a multi-step form.
  4. They receive an instant confirmation email + SMS.
  5. You receive a notification on your dashboard.

Friction points to watch

  • Too many form fields — every extra field drops conversion 5–8%.
  • Slow page load on mobile — 70%+ of bookings are mobile.
  • No social proof above the fold — reviews matter most before the click.