Healthcare
ERHI score this month: 72/100 →Subtype: dental
| Metric | Healthy | Average | Poor | Source |
|---|---|---|---|---|
After-hours call recovery Share of after-hours enquiries converted to appointments | 60%+ | 20-60% | <20% | Edynamics platform |
Average appointment value Revenue per scheduled appointment | $200-400 | $120-200 | <$120 | Edynamics platform |
Case acceptance rate Share of treatment plans presented that get accepted | 70%+ | 50-70% | <50% | Industry research |
Hygiene reappointment rate Share of hygiene patients rebooked before leaving | 85%+ | 70-85% | <70% | Industry research |
Monthly revenue (3 chair) Typical practice revenue at 3-chair scale | $60,000-120,000 | $35,000-60,000 | <$35,000 | Industry research |
New patient response time Time from inbound enquiry to first call/text response | <5 min | 15-60 min | >4 hours | Edynamics platform |
New patients per month Net-new patient acquisitions for a 3-chair practice | 20-30 | 12-20 | <12 | Edynamics platform |
No-show rate Share of booked appointments where the patient does not arrive | <5% | 8-12% | >15% | Edynamics platform + ADA reports |
Online review velocity Net new Google reviews per month | 8+ | 3-8 | <3 | Edynamics platform |
Patient lifetime value Total revenue per patient over their relationship | $15,000-25,000 | $8,000-15,000 | <$8,000 | Industry research |
Review reply rate Share of online reviews replied to within 7 days | 95%+ | 60-95% | <60% | Edynamics platform |