Professional Services
ERHI score this month: 69/100 →| Metric | Healthy | Average | Poor | Source |
|---|---|---|---|---|
Average engagement value Mean revenue per signed engagement | $15,000+ | $5,000-15,000 | <$5,000 | Industry research |
Days sales outstanding (DSO) Average days for invoices to be paid | <30 | 30-60 | >60 | Industry research |
Discovery-to-proposal conversion Share of discovery calls that produce a proposal | 60%+ | 35-60% | <35% | Industry research |
Inquiry response time Time from website enquiry to first reply | <2h | 2-24h | >24h | Industry research |
Net promoter score NPS on closed engagements | 50+ | 25-50 | <25 | Industry research |
Proposal-to-close rate Share of proposals that close | 40%+ | 20-40% | <20% | Industry research |
Realisation rate Billable hours billed as a share of hours worked | 90%+ | 70-90% | <70% | Industry research |
Referral rate Share of new business from existing-client referrals | 40%+ | 15-40% | <15% | Industry research |
Repeat client share Share of revenue from repeat clients | 60%+ | 30-60% | <30% | Industry research |
Utilisation rate Billable hours as a share of available hours | 70%+ | 55-70% | <55% | Industry research |